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DPD DPD Insurance
Coverage Up to £1,000

Your device is fully protected during transit with DPD’s insured shipping.

DPD Insured Shipping

Your trade-in is shipped safely using trusted DPD insured services.

£1,000 Insurance Protection

Your parcel is covered for loss or damage up to £1,000.

Valid Only on Prepaid Label

Coverage applies only when using our prepaid DPD shipping label.

Frequently Asked Questions

Got questions? We’ve got answers! Find quick solutions to the most common questions about selling your device on Mobile Direct.

How the Claim Works

Investigation

DPD reviews tracking history.

Provide Proof

You may be asked for photos or documents.

Processing Time

Typical processing time 5 to 10 business days

Compensation

Approved claims are paid up to £1,000.