To complete your trade-in order, we may ask for the following: Proof of Identity A valid photo ID such as a passport or driving licence This helps us verify the seller and keep the transaction secure. Bank Details Confirmation Account holder name Sort code Account number (We may ask you to confirm these before releasing payment.) Device Requirements The device must be factory reset iCloud / Google account removed Any screen passcode disabled Once we have the device, complete inspection, and (if required) receive the ID and bank confirmation, payment is processed promptly.